Communication is integral to EX success, so it’s vital we’re talking the same language. Ask away if you need further clarity on any definitions from below.
Our lingo, explained.
EX Glossary
When we say…
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This is the whole experience an employee has while working at a company. It begins when they first apply for a job with you and continues until the day they leave.
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After delivering our recommendations we spend half a day collaborating with your team members to plot what we do next AND how. In a playful way we bring in your team so changes can be considered from all angles and embed impactful change that your employees feel part of…for the people, by the people.
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Step One for EVERYONE who works with us is our comprehensive EX Audit. This is non-negotiable. You may think you know where your company’s issues lie, but trust us – the independent consultants – to be the judge of that. Our survey and monitoring processes deliver quantifiable results that are driven by hard data. If you can’t get on board with this, try another EX Consultancy and we’ll see you in a year-or-so when their suggestions fail.
Our Method: Record, Play, Rewind, Fast Forward
Record: We listen to your organisation closely with our EX Audit Survey and workplace observations. Includes:
Bespoke employee survey
Observe meetings
Workplace visits
Play: We use the data to connect the dots and analyse recurring themes. Then we collaborate on priorities.
Rewind: With themes established we gather more data and test our themes in focus groups, 1:1’s and leadership conversations.
By Recording, Playing and Rewinding we can understand your company’s EX and provide solutions for how we can work together to improve it.
Fast Forward: After your EX Audit we deliver a report containing short-term and long-term recommendations to improve your EX. This will also provide an overview of your company culture and insights into how your workforce will react to future challenges. Essentially, this is your personalised plan to Fast Forward your approach to your EX.
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An increasingly common trend where employees suddenly stop going above and beyond their job requirements. Often occurs when there is a lack of support, recognition, or alignment with company culture.
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Working environments that negatively affect employees' well-being and productivity. Often occurs when there is poor management, lack of support, and unhealthy work dynamics.
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After your EX Audit we deliver a report containing short-term and long-term recommendations to improve your EX. This will also provide an overview of your company culture and insights into how your workforce will react to future challenges. Essentially, this is your personalised plan to Fast Forward your approach to your EX.
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The initial stage to implement change as per the Fast Forward Report and EX Playathon. Typically focuses on quick wins and urgent fixes.
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Where we implement strategic and long-term solutions as per the findings of the EX Audit. Sometimes involves a follow up EX Playathon.
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(Women 38-50) Mid-career women facing unique workplace challenges that include: career progression, work-life balance, and representation in leadership roles.
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The demographic cohort following Millennials. A generation characterised by their unique work expectations, technological fluency and values. Download our whitepaper that reveals their EX expectations.
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